Nuts For Oats, LLC. will offer a full refund or exchange of all merchandise within thirty (30) days from purchase, only if:
- The item purchased was not customized to fit the customer in any way
- The item must be in its original packaging and have all of the original tags.
- The customer must have the online store receipt and proof of purchase. Note: Bank or credit card statements will not be accepted as a bonafide receipt.
- As a courtesy to our customers who cannot provide a bonafide receipt but who meet the other criteria as listed above will be eligible for exchange only and a fifteen percent (15%) restocking fee will be assessed.
- All clearance items purchases are final.
- All special order items for which a deposit has been given may be cancelled for a full refund given such item has not yet been ordered at the time of the cancelation. Otherwise the deposit will be refunded in the form of store credit only.
FOR INTERNET PURCHASES:
- The customer is solely responsible for any return shipping charges.
- All original shipping charges are non-refundable
- All items shipped to us will be examined by store staff to ascertain if qualifying conditions as stated above have been met, in which case, a refund will be made to the original method of payment.
- If the item does not quality for whatever reason(s), we will offer an exchange subject to a twenty percent (20%) restocking fee. In the alternative, the customer may request that the item be shipped back to them and the customer will be solely responsible for all shipping.
- Due to the inspection process and effort involved in processing a return of an item purchased online, funds will be returned (in the event they quality) at the time the item has been received and inspected by store staff.